Friday, November 6

CVS Coupon Policy


Last week during my first CVS coupon experience, I tried to buy Fish Oil supplements which were on sale for Buy 1, Get 1 Free. I then had two manufacturer coupons to use ($2/1 and $1/1). The cashier told me that I couldn't use a coupon on an already free bottle. I told her I was sure that this was okay and she proceeded to tell me that she knew the policy and that it couldn't be done. Anyways, I left without buying the supplements (or anything else). I was quite embarrassed and mad! When I got home I emailed CVS regarding the problems I had. I just received their email response:


Dear Saving in the "D",

Thank you for contacting CVS/pharmacy. We have received your e-mail concerning your CVS/pharmacy.
Please accept my apology for the problem you experienced with your coupon. We regret any inconvenience you have experienced and assure you that we will take the necessary actions to prevent this situation from recurring and retain you as a customer. We have notified the District Manager, of your comments. We have asked him to address this directly with the Store Manager and staff.
Below is our coupon policy, including “Buy One, Get One offer” promotions/coupons. I hope this helps you. Again, we do apologize for any inconvenience that this has caused you.
Our registers are set to allow one CVS coupon and one manufacturer coupon per item. However, the staff should be allowing customers to use ExtraBuck coupons in combination with other CVS coupons since these are coupons you have "earned." In the addition, similarly they should be allowing the use of "offer at the register" coupons which would be an open offer of $3.00 off of $15.00 or a certain dollar amount off of a specific item. Since our registers are programmed to only accept 2 coupons (1 CVS, 1 manufacturer) per item if the number of coupons exceed the items purchased a member of management will need to assist the cashier in processing the coupons. I apologize in advance for any inconvenience this may cause you.
You can use coupon towards clearance items but the coupon will be adjusted if it is more than the price of the item.
CVS/pharmacy will accept coupons printed from the Internet obtained from an approved Web site sponsored by the manufacturer. They must have a legible barcode that will scan at the register. If the coupon does not scan at the register, the cashier should politely inform you that we are unable to accept your coupon. We do not allow manual overrides at the register for coupon printed from the Internet. CVS/pharmacy will not accept offers printed from unauthorized Internet postings or reproduction, copies, or facsimiles.
Please feel free to visit www.cvs.com and go to the "Save With In-store Coupons" box and click on "start printing now". To print coupons, check the box next to the Clip! icon, (or click "Select All Offers") and then click "Print Now". Please note that these coupons can be redeemed at CVS/pharmacy stores only and all manufacturer requirements must be met.
In the case where a particular item is on sale for “buy one get one free” (BOGO), you are only allowed to use one manufacturer’s coupon. For instance, if Revlon lipstick is on sale for BOGO, you can use one manufacturer’s BOGO coupon and both items will essentially become free. Customer will be responsible for any taxes, if applicable.
Also, two manufacturer coupons can be used on a buy one get one free purchase as long as two items are scanned at the register. The system logic sees two items scanned and will allow two coupons. The Store Manager can limit quantities.
If we can be of further assistance, please do not hesitate to contact us. Again, thank you for contacting CVS/pharmacy.
Sincerely,
Linda
CVS/pharmacy


So, it is okay to use two mfg. coupons on B1G1 items. I was quite happy with the response and know I can try this deal again with confidence!

No comments:

Post a Comment